Return and Exchange Policy

Warranty and Return Policy

1. Return Conditions

To ensure customer satisfaction, we are committed to the following return policy:

• We will refund products that do not match the ordered specifications.
• Products must be in their original packaging, with undamaged and intact boxes.
• Warranty cards, brand labels, technical instructions, and any accompanying gifts (if any) must be complete and intact.
• Products must not be dirty, scratched, broken, damaged, have strange odors, or show signs of being washed or used.

2. Return Procedure

To simplify and facilitate the return process for customers, we apply the following steps:

• After completing all agreements or payments for any arising fees (if any) or service charges, the new product will be sent to you.
• Alternatively, your money will be refunded to your bank account within 7 working days after the return procedure is completed.

3. Warranty and Responsibility for Goods

We are committed to ensuring the highest quality products and services for our customers. To ensure customer rights, we fulfill the following responsibilities:

• Our shipping service is responsible for the goods and risks such as loss or damage during transportation from our warehouse to the customer.
• Customers are responsible for inspecting the goods upon receipt. If the goods are found to be damaged, scratched, broken, dented, or incorrect; please ask the delivery staff to confirm the condition of the goods and refuse to accept them in such cases. Notify our customer service department immediately at the Hotline (+84) 789 136 958 for timely handling.
• However, at the time of receipt, if you have signed for the goods without noting any issues or giving feedback, the transaction is considered complete. We will not be responsible for any issues that arise after receipt.

4. Shipping Fees

Details about shipping fees will be specifically notified for each item when you purchase on the website vietdentallab.com. If you have any questions about shipping fees during the ordering process, please contact our hotline (+84) 789 136 958 for support.

Note: For shipping services designated and selected by customers, the company will only deliver to the home. Any transportation incidents and losses will be resolved by the customer directly with the delivery service.

We are always willing to assist customers during the return process and answer any questions. If you have any requests or questions, please contact us via hotline (+84) 789 136 958.